Borenius advised LeadDesk Oyj on the acquisition of Telia’s contact center software platform ACE

We advised LeadDesk Oyj on its acquisition of Telia’s contact center software platform ACE through a carve-out transaction. The transaction is expected to close in Q4 2026, subject to clearance under the Swedish foreign direct investment (FDI) screening regime and other customary closing conditions. The debt-free purchase price is SEK 25 million, with an additional revenue-based earn-out of up to SEK 30 million payable in 2029.

The acquisition significantly strengthens LeadDesk’s position in the Nordic market, with Sweden becoming its largest single market following completion. As part of the transaction, LeadDesk will become Telia’s strategic partner, with Telia continuing to sell, deliver and support ACE solutions for existing and new customers. In addition, LeadDesk and Telia will provide the platform for Telia’s internal contact center operations. ACE will continue to operate as a standalone business within the LeadDesk Group.

LeadDesk Oyj is a leading European provider of AI-enabled contact center software listed on the Nasdaq First North Finland marketplace, serving customers across 34 countries with a strong presence in finance, telecom, the public sector, and healthcare. Contact center software platform ACE is a Swedish provider of cloud-based contact center and customer communications software with nearly three decades of experience, serving enterprise and public sector customers in Sweden and elsewhere in the Nordics, with approximately 100,000 users.